Ultimate Internet Access, Inc - Wrightwood, California

Ultimate Internet Access, Inc. is a well-established internet service provider located in Wrightwood, California, United States. With its address at 1300 CA-2 Box 1959, Wrightwood, CA 92397, the company is easily accessible to those in need of reliable internet services. Their phone number, 9096052000, allows customers to reach out for any inquiries or concerns. Their official website, uia.net, provides detailed information and services offered by the company.

Specializing in providing internet services, Ultimate Internet Access, Inc. offers a wide range of packages tailored to suit individual needs. The company prides itself on its on-site services, ensuring a seamless and efficient experience for its customers. Additionally, the location boasts a wheelchair-accessible car park and entrance, making it an inclusive option for all customers.

With 236 reviews on Google My Business, the company has built a strong reputation for itself. The average opinion of their services is rated 4.6/5, a testament to their dedication to customer satisfaction. Prospective customers can rely on this company to offer a high-quality, reliable internet experience.

👍 Reviews of Ultimate Internet Access, Inc

Raymond L. G.

5/5

Jacob, Tre, and Samuel were very informative, efficient and personable! They got our fiber installed very quickly and professionally. The team worked very well together and communicated with each other and made the install quick and seamless.They even stayed to setup the wireless mesh equipment and answered all questions. Jacob offered to help setup our security system and gave me his number in the event I needed any assistance with our network. These men definitely deserve a bonus and pay raise! Thank you fellas for your hard work and excellent customer service! Merry Christmas to you and yours!

Sharon T.

5/5

We have used UIA for years. They have never let us down. Service and support teams are knowledgeable and responsive. We had to add additional services at our warehouse, and they were great at getting it installed for us. Today I had a technical question and within minutes I had a call back explaining in detail what we needed to do on our end. Will continue to recommend and support them as much as possible.

Suzie L.

1/5

When canceling my Internet with this company that had many issues I emailed multiple times to remove my card from auto pay and send me the invoice of the cancellation fee final bill so I could have the new service provider pay. But after I emailed I got an invoice saying my card was charged for over $1,000. This person quickly did the transaction after I started multiple times they did not have my authorization. My ultimate choice to cancel was because the price and service. My Internet service with this company frequently would stop working. I called and I advised I would like a technician to come troubleshoot because it's not working but they wanted me to do the troubleshooting..which is fine but I have no clue what any of that is. I'm the only one working in my office as the sole owner. After they kept asking who set it up originally and if there is a staff member that is our computer tech. I told them I'm a one women show. I want an Internet service provider that will help make my Internet easy and I understand outages but not as many as we could get. When I inquired about canceling and the fee they quickly offered me a cheaper price. Why was this never offered before? And is this being offered to new and all existing clients? They offered me a price of $99 so if you have a contract for more I would call to adjust. I'm glad spectrum came to my area off of vineyard in Ontario in the office buildings. Now I have another option to try for Internet with a lower price tag and best thing out of it all there is no contract. I asked the representative to reverse the charge made this morning and they said it was automatic but I told her before she processed the transaction..anyone in business knows there is a way. The person just wanted to charge my card apparently to get my money? I asked for a reversal so the right person can pay the cancellation fee, which is the new Internet provider. I haven't heard back yet and will report to my bank and BBB shortly because I don't think this company should do this. They also emailed me saying the other service provider wasn't going to work well. I understand that they're trying to keep business. But I think it's up to the consumers to decide. If you're considering getting Internet from this company I would do your research and shop around.

Mike T.

5/5

UIA has the absolute BEST service ever. We use them as a example for customer service level we should work for in our business.
Byron Is the GREATest

Julie R.

5/5

We were trying to set up our security cameras and we’re so lost but Emmanuel was the best customer service I’ve ever experienced anywhere. He is a very professional and so knowledgeable. He really blessed us by his kindness and patience. Amazing 10 star ⭐️

Dottie J.

5/5

Quick and efficient service, as always. I almost never have problems, but every couple years when I do, it's fixed immediately with a quick call to UIA. I tell all my clients UIA is the only one in Wrightwood for landline and internet access that is reliable.

Kara R.

5/5

UIA has been great. I work from home full time and rely on fast internet service with little issues and they have provided me that. When there is an issue which is rare Jacob is my go to. He goes above and beyond and has provided me his direct number to call him anytime I need anything.

James S.

5/5

I like to thank Ruby, Ann, Aubrey, Jacob, and the rest of the staff and workers in the field for an incredible job actually outstanding their service was impeccable and their product is the best I get the best Wi-Fi you can get at a very fast speed. The workers were very prompt in coming and didn't incredible job like I said and Ruby and her staff followed up to make sure everything was fine with me I wish it is it's better than ever and I recommend this to everybody this company and their product and all their workers for doing a fine job. Thanks again to all of you I'm very happy with my service. Happy holidays to all of you be safe out there and remember spread the love this Christmas there's a lot of us who need it. Sincerely, James Stiffler