Michael Phillips
1/5
I was asked to take over the account management for my Mother's investments a couple of months ago, and I wanted to share my experience with Stackhouse Wealth Strategies. In trying to better understand how Mom’s investments were arranged and managed such as investment mix, philosophy, activities, fees, etc., I asked a series of these questions to Stephanie Stackhouse. After several attempts to get a complete picture of this information, I was not getting what I needed. I continued to ask these very basic questions, but I was never able to get everything answered completely. At the end of this futile effort, Stephanie asked my Mom (not me) to find another investment advisor. I was shocked that a simple information download would prompt this action, and I am now faced with having to find someone else that can assist with her investments. It turns out that my questions were justified as it was revealed that the account was being overcharged for the services provided according to what Stephanie communicated. Once this was revealed, the Stackhouse group stopped responding to my inquiries. As a ‘fiduciary’, it is their duty to act in the best interest of their clients AT ALL TIMES, and abandoning a client does not seem to uphold this standard of duty. Again, I was only trying to get basic information, and she was neither transparent nor forthcoming with the details needed.
I wanted to warn potential clients how Stackhouse has acted throughout this process. As longtime clients, I am quite shocked and disappointed in how we have been treated. You might dismiss this review as an isolated instance, but I would caution you to do your due diligence on Stackhouse or any invest advisor because you financial future is too important to put at risk.
