SERVPRO of Lexington/Thomasville - Lexington, North Carolina

Jennifer M.

TRE PRATT. He is the reason were giving 5 stars. All of the guys are super nice but Tre is not only seemed to be the most knowledgeable but he's gone above and beyond his job. Trust me...he aint paid enough to put up with me and my boys and pitbull!

So I basically rent and my landlord is handling everything and is not at all happy with the business aspect and speed etc. Im in a torn apart home for weeks with my husband...2 kids most importantly and 3 legged pitbull. It's like a danger zone. It is a danger zone. Photos below are currently where the project is at. I understand floors and everything having to dry but dang this is tough. I'm torn. My landlord will leave his own review and also be mentioning Tre but he can speak further on what he's unhappy with. He and his wife are like mama and daddy pretty much to my husband and I so they're protective and want things done right and up to par. Just as I would with and for my boys. But again I haven't dealt with that side of things for this project so I am leaving a review for Tre personally.

I have multiple health issues, one being a seizure disorder. Tre literally put up with my protective pitbull every day, amongst the other guys. All super friendly... im up to adopt you all by the way if you're reading!... but Tre possibly saved my life. I had a seizure and he not only stopped his work but already knew my needs and was able to get my meds and breathing machine to me and STAYED with me until my meds were helping and greeted my boys off the bus right after so they weren't alarmed. I literally get a text every day from them both on the bus coming home asking ... "is Tre there?!"
I have dealt with and worked in many sorts of customer service based business that provide a service. And man has he got it. Not to mention he don't stand around and play... he works hard and wants to stay to get the job done. I just can't say enough good about em. So for that reason Tre takes 5 stars for serv pro from my family! The boys text me a picture on the bus today and said show Tre our Santa hats today. And Mrs Bria (my scary pit) even loved em. She likes no one around me lol.

*also a slight mistake was made. Inconvenient but it was made right. So also happy with that.

Cassandra A.

This company came out quickly, assess the situation, and we’re polite and courteous through the entire experience. I feel they are very professional and take care of the customers. Great job.

Sheila G.

Servpro came out to my home did inspection. Supervisor & Rocco gave complete understanding of water damage and understanding what needs to take place when moving forward if you need that level of clean up. Very professional crew great knowledge.

Abbey

Servpro team did an amazing job with my home! They were prompt, communicative, and transparent throughout the process. Issac was very professional and ensured I understood next steps to avoid any unexpected surprises. Thank you Servpro team! Highly recommend.

Rikirah Q.

Trey was the lead tech for the water recovery of my basement and they were absolutely amazing! The response time, the dedication and the way they let us know step by step what was happening as well as getting everything done super fast.

Mitz

I'm so thankful to Zack and his team for the mitigation of all the mold and water and all the work to get my window and wall fixed back 🥰 truly professional and very fast .it looks brand new 😀

Dave H.

Ryan Flannery and ServPro have been very responsive and transparent and have answered every question with honesty. They are very knowledgeable and w periwnced so they can give us the best customer service.

Vince W.

Had them out to my house a few weeks ago. Very courteous and professional. Got me dry and handled all of the insurance paperwork. That’s was a huge help. Can get complex dealing with insurance companies and adjusters, glad SERVPRO was able to help me thru this. Anyways, thank you and big shoutout to the SERVPRO of Lexington team for helping me, would definitely recommend them to all my neighbors.