RJL Technology Integration - Tarrytown, New York

Eric G.

I ordered a Corsair power supply because RJL listed it as "in stock" on their website. After they took my money, my invoice listed it as out of stock. This practice of charging your card for a product where the price could drop by the time they restock it is nearly criminal. I'm not giving them a loan. They didn't answer the phone for me either. My only saving grace is Chase Sapphire and their claims department. I reported fraud they took care of me. Yikes everyone... avoid this retailer.

Alex P.

This company's customer service is at the Middle Ages' level. At the time you order, they accept your credit card and then cancel your order because... they require you to use Paypal. But this is just beginning - if you happen to submit RMA request, they never get back to you (although promise to do so within 48 hours) and don't respond to emails at all. Then you call them, right? Customer service representative... is not familiar with the company's return policy and directs you back to... submitting RAM request, which you did already. Just order from somewhere else, treat yourself nicely.

Scott K.

I placed my order for 5 graphics cards on 1/4/18 and have yet to see anything as of 2/4. Keep in mind their is currently a worldwide shortage on gpu's. It took numerous attempts to get someone on the phone but finally got thru, no issues with guy I talked to, decent enough. He stated that RJL would be sending out an email(within a couple weeks) to all customers waiting on gpu's. The thing I don't like is the fact that they charge your credit card before they have product available. I will continue to update as more info becomes available. I suspect it will be March or April before I see anything as the Chinese New Year begins 2/16. As long as I get what I ordered for the price I already paid I will be satisfied and update this post accordingly.
2/13/18
After reading other reviews I got nervous and have tried contacting RJL.
Email, phone, and fax no response.
Previously I was assured everyone who has ordered gpu's would be updated on status of oreders via email.......nothing.
Glad I used my business credit card and they are willing to assist.

Kathy V. F.

I ordered 2 Phillips 55 inch Display TV's from RJL. Their price was excellent and they shipped very fast. I would have given them 4 stars for this experience. Unfortunately, one of the TV's ended up being damaged. Rich Logis did an amazing job helping me get the TV replaced. Based on his fantastic customer service, I give them 5 stars. I will order TV's from them for my next store!

Ellie Z.

What a terrible company, their website is terrible as well, nothing works. All their email addresses are “no-reply”. Ordered something a month ago, held the funds on my card, then I followed up to ask the status today and the response was the manufacturer informed them today that it wasn’t available convenient). They said they voided their hold on my card and before I could even see that their message also included this “threat” “Any follow up questions regarding your funds need to be directed to your credit card issuer or payment financial institution. Once RJL emails void confirmation to customer, there is no further action for RJL to take. Any chargeback/dispute initiated by customer before or after RJL's issuance of refund will result in RJL pursuing a fee of $250.00, to cover chargeback fees and labor. Cardholder agrees to reimburse us the fees of any collection agency, which may be based on a percentage at a maximum of 50% of the debt, and all costs, and expenses, including reasonable attorney’s fees, we incur in such collections efforts.”

I think this shows they clearly don’t have their priorities so they are saying no matter what they aren’t responsible before even trying? What kind of customer service is that? I would give them a negative score if possible. I’ll never order from them again. I don’t even know if the void went through but that message was in bad taste and shows they clearly have had problems with doing the right thing in the past. Terrible. Gross customer service. I’ll let my credit card handle it at least they give me good customer service.

Randy M.

I ordered a Samsung TV, waited 2 weeks without any correspondence from RJL; then called them, they contacted Samsung to discover it had not been shipped. Then they got it shipped. RJL just takes your money, places your order and hopes it ships.

Jordan H.

Complete Scam and lack of support.

First of all: "Out of Stock" indication is very unnoticeable on their website and it still let's u pay for the item if it's out of stock, leading to about a month of delivery time.

Worst of all: Been trying to get in contact with support for 4 days and no phone response or email response despite my persistent efforts. 100% lack of support. RJL Technology Integration is a scam.

Edit: now 6 days

Radd R. (. D.

Charged my card, then sent me an email saying they would't take my card due to "potential fraud" and I needed to set up a pay-pal to pay for the part. No one will answer the phone. I am not paying twice for the same thing, and would love to talk to them but apparently they don't want to communicate with customers.