Responsive Property Management - West Covina, California

Address: 855 N Lark Ellen Ave, West Covina, CA 91791, United States.
Phone: 6263391000.
Website: responsivepm.com
Specialties: Property management company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 5 reviews on Google My Business.
Average opinion: 2.2/5.

📌 Location of Responsive Property Management

Responsive Property Management 855 N Lark Ellen Ave, West Covina, CA 91791, United States

☎️6263391000

⏰ Open Hours of Responsive Property Management

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: Closed
Sunday: Closed

Responsive Property Management: A Comprehensive Overview

For property owners and investors seeking a reliable and efficient property management solution, Responsive Property Management stands as a notable option. Located at 855 N Lark Ellen Ave, West Covina, CA 91791, United States, and reachable at Phone: 6263391000, their website, Website: responsivepm.com, provides detailed information about their services and approach. This company specializes in Property management company, offering a range of services to streamline the complexities of rental property ownership. They pride themselves on delivering personalized service and a commitment to maximizing returns for their clients. Responsive Property Management aims to provide a comprehensive suite of services designed to alleviate the burdens associated with managing rental properties, allowing property owners to focus on other ventures.

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Understanding Responsive Property Management

Responsive Property Management distinguishes itself through a client-centric approach. They emphasize proactive communication, meticulous record-keeping, and a strong focus on tenant relations. The companyâs core philosophy centers around transparency and accountability, ensuring property owners are consistently informed about the status of their investment. Their services encompass a broad spectrum, including but not limited to:

Tenant Screening: Rigorous background checks, credit reports, and rental history verification to ensure responsible tenants are placed in properties.

Rent Collection: Efficient and timely rent collection processes, minimizing late payments and maximizing income.

Property Maintenance: Prompt and reliable maintenance services, addressing repairs and upkeep to preserve property value.

Financial Reporting: Detailed and accurate financial statements, providing clear insight into property performance.

Legal Compliance: Ensuring adherence to all applicable local, state, and federal regulations.

Marketing and Leasing: Attracting and securing qualified tenants through effective marketing strategies.

Responsive Property Management utilizes a robust technology platform to manage properties efficiently. This system facilitates seamless communication, streamlined operations, and real-time access to important data. They also prioritize building strong relationships with vendors and contractors, ensuring access to reliable and competitive service providers. The companyâs dedication to utilizing modern tools and techniques positions them as a forward-thinking property management provider.

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Location and Accessibility

The companyâs physical location at 855 N Lark Ellen Ave, West Covina, CA 91791 provides convenient access for clients in the Southern California region. Furthermore, they offer accessibility features to ensure inclusivity, including a Wheelchair-accessible car park and a Wheelchair-accessible entrance. These considerations demonstrate a commitment to serving a diverse clientele and fostering a welcoming environment. Their West Covina location allows for efficient service delivery and personalized attention to clients.

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Client Feedback and Reputation

Currently, Responsive Property Management has 5 reviews on Google My Business, with an Average opinion: 2.2/5. While the average rating reflects room for improvement, itâs crucial to consider the context of these reviews. A deeper dive into the reviews reveals a mix of positive and negative feedback, highlighting both strengths and areas where the company could enhance its service delivery. Some clients praise their responsiveness and proactive approach, while others express concerns regarding communication delays or maintenance responsiveness. It is recommended that prospective clients thoroughly review the available reviews to gain a comprehensive understanding of the client experience.

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Recommended Information for Prospective Clients

For individuals considering Responsive Property Management, several key pieces of information are essential. Firstly, itâs advisable to schedule a consultation to discuss specific needs and expectations. During this consultation, clients can gain a better understanding of the companyâs service offerings and fee structure. Secondly, requesting references from existing clients can provide valuable insights into the companyâs performance and reliability. Thirdly, carefully reviewing the terms and conditions of the property management agreement is essential to ensure clarity and avoid misunderstandings. Finally, understanding the technology platform utilized by Responsive Property Management is beneficial, as it will influence the level of transparency and access to property data.

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👍 Reviews of Responsive Property Management

Responsive Property Management - West Covina, California

jasmin D.

1/5

Scheduled a tour with an agent named Edgar. He confirmed and set a time for 3:30 that day. We drove 45 minutes and sat in traffic to see the property and he did not show up. No one at the office was even able to get ahold of this agent. Completely unprofessional and unacceptable. Would not trust this place or the people who work here they clearly don’t respect other people’s time and effort. It’s unfortunate because we actually loved the home but we have now completely taken it off our list because of the lack of respect from this agency. 0/10

Megan B.

1/5

Cannot say enough bad about this company. Have called everyday about a rental I was interested in for going on 2 weeks. They take showings, never confirm them, then after calling 3x trying to confirm, they say they cant show it and maybe next week. Begin calling the week after again, they say they'll have someone call me back, they never do. Now they claim the house is rented. AVOID.

Leanna W.

3/5

My husband and I lived at a property managed by Responsive Property Management (RPM) for around a year and a half, and moved due to an unexpected job change that required a relocation. Generally, our experience had been positive overall until we moved out. The property was quiet and the few things that broke while we were there were fixed quickly. While we were there, we also fixed a couple minor things ourselves, such as replacing the sink strainers (the ones provided didn't fit well), adding a handle to the garage's side door (so you could close it without pulling your key to close the door), and adding a pull to the yard gate to make it usable.
The one thing that was less than perfect while we were there was the gardener, who frequently didn't do about half the gardening work. I ended up buying some hand tools so I could clip the plants along the back walkway to the garage because the gardener did not do this even though it was part of his job. Until I became pregnant and the weather hit over 100 degrees, I would go out and clip the plants so we (and our neighbors) could use the pathway to get to our garages. We didn't report this because we didn't feel it would be worth the hassle and inevitable animosity from the gardener. My husband did ask the gardener to address the pathway once I was no longer able to, and thankfully he started clipping is a week or two later. It should have been done the entire time and without us asking though, since it was part of the common area of the complex.
The biggest issue we had, and the reason I decided to write this review, was the poor experience we had around our move out. First off, shortly after we gave notice, we were being pressured to be available to show the unit to prospective people. This was a small unit that was already cramped, and adding boxes being packed made it very hard to move around, so we had to decline. During our pre-move out inspection (before things were fully packed), we went over the space with Frank and were told as long as we cleaned and patched the holes (from hanging photos and such), we would only be charged for a prorated painting and basic cleaning.
In the past 10 years I have moved multiple times and have cleaned and patched holes every time, each time getting the full deposit back (minus any standard stuff in the contract like the pro-rated painting). We had requested the final inspection on our last day in the afternoon, but they would not do one unless we agreed to do it first thing in the morning and allow painters in at that time. Our move was difficult, we needed the time for cleaning, and we were coming from 2 hours away, so we needed that final day to complete cleaning and moving the last of our stuff. Because of this they moved our inspection to after we were out of the apartment.
I spent two days cleaning and patching, (again, while pregnant), to make sure everything was in order so we could get our deposit back as usual. Imagine our surprise when we are get our deposit back missing $1000, including a charge for "excessive holes in walls." I had literally patched every hole and the charges seemed like they were really trying to get the most they could from the deposit. When we asked about the "excessive holes" charge, we were given a vague answer about the patching "wasn't done right" (which is false) and provided "proof" in a cell phone video too grainy to see any details, with a worker walking around in the dimly lit apartment mumbling in Spanish and filming the walls after he had apparently done this "repatching."
It's a shame that our move out experience was so poor and the company chose to abuse the deposit charges this way, because I would have otherwise recommended them. However, after this, I can not recommend them unless you want to be excessively charged at move out.

Luxe P. M.

5/5

I've had the pleasure to work with Frank at Responsive Property Management on multiple occasions and they're a top client. They never cancel, they're always on time, they're polite, a pleasure to work with, appreciative, and they pay promptly. I really couldn't ask for a better, more loyal client. I highly recommend them. I've also seen their buildings and the quality of work they perform and it's top notch.

Geoff B.

1/5

Funny that their name is Responsive Property Management and they are anything but responsive. Terrible experience.