Provident Credit Union (Redwood Shores Community Branch) - Redwood City, California

Provident Credit Union (Redwood Shores Community Branch) - A Comprehensive Guide

Main Services

• Credit Union Services: Provident Credit Union offers a wide range of credit union services, including checking and savings accounts, term share certificates, investing and retirement services, online banking, and transfers.
• ATM Services: With over 30,000 ATMs across the US, Provident Credit Union members can access their funds at any time and location.
• Banking Services: Provident Credit Union provides traditional banking services, including checking and savings accounts, certificates, and loans.
• Financial Consultant Services: Provident Credit Union's financial consultants can help members create a personalized financial plan, including budgeting, investing, and retirement planning.
• Mortgage Services: Provident Credit Union offers mortgage loans, including fixed-rate and adjustable-rate loans, as well as refinancing options.
• Auto Loan Services: Provident Credit Union provides auto loans with competitive interest rates and flexible repayment terms.
• Equity Loan Services: Provident Credit Union offers equity loans for home improvements and other large purchases.
• Health Savings Services: Provident Credit Union offers health savings plans, including HSA and FSA options.

Location and Access

The Provident Credit Union Redwood Shores Community Branch is located at:

Address: 210 Redwood Shores Pkwy, Redwood City, CA 94065

Phone: 6505917845

Website: providentcu.org

The branch is wheelchair accessible, with a wheelchair accessible entrance and parking lot. Members can also access their funds at any time using the ATM located inside the branch.

Featured Characteristics

* Personalized service from experienced staff
* Competitive interest rates on loans and deposits
* Wide range of financial services, including credit union services, ATM services, and banking services
* Convenient location with wheelchair accessible entrance and parking lot
* Online banking and mobile banking options for easy access to accounts

Practical Information

* Business Hours:
Monday - Thursday: 8:30am - 5:30pm
Friday: 8:30am - 6:00pm
Saturday: 9:00am - 1:00pm
* Drive-thru Hours:
Monday - Thursday: 8:30am - 5:30pm
Friday: 8:30am - 6:00pm
* Holiday Hours:
Closed on major holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
* Loan and Deposit Requirements:
Members must be at least 18 years old, have a valid government-issued ID, and meet other credit union requirements to qualify for loans and deposits

Customer Reviews

Provident Credit Union has 15 reviews on Google My Business, with an average rating of 3.4/5. Some members have praised the credit union's personalized service and competitive interest rates, while others have noted that the branch can be busy during peak hours.

One member, who has been a member of PCU for over 25 years, stated: "I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not."

Another member noted: "This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a mini [rate], it's not as great anymore."

Overall, customer reviews suggest that Provident Credit Union is a reputable credit union with a wide range of financial services and competitive interest rates, but some members have noted that the branch can be busy during peak hours and that the manager may not be as responsive as other staff members.

👍 Reviews of Provident Credit Union (Redwood Shores Community Branch)

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.

Wissam H.

5/5

I went in to cash a check that exceeded there limit and was told I couldn’t do it by BOA and it would take 7 business day. Tao and his team were able to get it done and confirmed in two days! Outstanding turn around. Thank you Provident!

abdulwali Y.

1/5

Wow ,with a credit score of 744 and income of 160000$ you can’t get a small amount loan ,if they don’t want to give loan why they run people credit ,I don’t know what else they want ,maybe they want joe bidden or Donald trump to co sign for you . do not give any kind of loan application they won’t approve it ,

shiva B.

5/5

I had been member with Provident since 2018. I had issue with my loan added with extra insurance but when I was helped by Shrawan Ghimire, I am glad he explained me what’s going on and how could I be helped. Thank you Shrawan

Michael H.

1/5

Broken ATM, says 24 hour ATM access. FAIL. Poor service, please try harder.

T C.

5/5

Met with Andrew at the redwood shores branch for a recurring payment issue that I needed to cancel. He was very professional and answered the questions I had with diligence.
Woke up the next morning, checked my email and saw Andrews email to me stating that he had already reversed two payments which prevented me from having to make a phone call or another branch visit.
Peace of mind was a great way to start the day and it was all thanks to Andrew and his commitment to service .
This is what banking should be and this is why I stay at Provident. Thank you Andrew 🤙.

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.