Progressive Management Systems - Collection Agency - West Covina, California

Address: 1521 W Cameron Ave, West Covina, CA 91790, United States.
Phone: 8002587482.
Website: pmscollects.com
Specialties: Consultant.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 135 reviews on Google My Business.
Average opinion: 1.5/5.

📌 Location of Progressive Management Systems - Collection Agency

Progressive Management Systems - Collection Agency 1521 W Cameron Ave, West Covina, CA 91790, United States

☎️8002587482

⏰ Open Hours of Progressive Management Systems - Collection Agency

Monday: 6 am–5 pm
Tuesday: 6 am–5 pm
Wednesday: 6 am–5 pm
Thursday: 6 am–5 pm
Friday: 6 am–5 pm
Saturday: Closed
Sunday: Closed

Progressive Management Systems - Collection Agency (PMS) is a reputable consulting firm located at 1521 W Cameron Ave, West Covina, CA 91790, United States. The company can be reached by phone at 800-258-7482 or through their website pmscollects.com.

Specialties

The main specialty of PMS is providing consulting services.

Additional Information

The company offers a wheelchair-accessible car park and entrance for those in need.
It has a total of 135 reviews on Google My Business.

Opinions and Ratings

PMS has an average rating of 1.5/5 stars based on the reviews on Google My Business.

👍 Reviews of Progressive Management Systems - Collection Agency

Progressive Management Systems - Collection Agency - West Covina, California

steven H.

3/5

I see all the bad reviews on google and I was going to join them with a 1- star because of the first person I talked to who has no business dealing with the public. After she told me off and hung up on me, I looked up the company online. I called back and spoke with a new collector- Marlene. She was very respectful and kind even though matter of fact. I told her about my experience with the first person I spoke with and that I had been a collection manager for over 40 years. Marlene sounded very young and as bright as any collector I ever managed during my career training thousands. She had a cute non-threatening voice and she knew how to de-escalate upset people: 1. acknowledge the person's point of view; 2. present the message; 3. check for acceptance. I am giving the company a 3-star because of her. Good luck Marlene- you will lead others soon! remember- Always- APPV /P.M. / C.A.

Alias I.

1/5

Received a phone call from Jackie who sounds like a man. Or Jack trying to sound like a female. Anyhow, Jackie called and as I answered immediately said,"This call is monitored and recorded."
"I said perfect because I'm doing the same." Jackie said, If she can speak with ?." I asked for Jackie's name again and what this is regarding. Jack replied,"This is a personal matter."
I said,"You're calling my personal number so then I need your name and what company you're calling from because this is like 5 times I've gotten these calls."
This B had the nerve to say,"Well if it's not the right number maybe you shouldn't be answering the phone then"
I am hoping that it recorded me calling her a COONT, Yes, I called her or it the C-Word. No way it's trying to get info,regardless if it's the wrong number. At least be courteous and understand people don't like being harassed. Especially while having quiet time.
Then I call back and spoke with Patty who said she would send me to Escalation Dept. I waited for about 4 to 5 minutes...and then once "Escalation Dept" answered they immediately hung up. Really...
I called back and spoke with Valerie and asked for Escalation Dept and Valerie said they have no Escalation Dept for complaints. Maybe a supervisor.
Sure why not, let's speak to a supervisor.
Speaking with Valerie for several more minutes but no supervisor was "answering her request to speak with me." They should call tomorrow to talk about it. But,she kept trying to ask for info; birthday & reference #. I said again for the 3rd or 4th time. I have no business with you and furthermore, I don't have debt because I pay everything cash.
Yes,I got it like that. But sometimes that's not good because you need a card to pay for things at some places.
Again, supervisors or Escalation Dept. or whoever in charge of the callers and sometimes harrassers!!! Teach them how to be respectful. They act like it's coming out of their paycheck if they don't find the person they're seeking. Besides, you guys buy the debt for not even half the debt yet want the full debt plus some. Stop scamming the people. They're already hurting as it is and you still want to con them into paying you triple what you paid for the debt.
Ok bye bye

Qais I. A.

1/5

!!!SCAM!!! DO NOT RESPOND TO !!!MAIL!!! OR !!!PHONE CALLS!!! DO !!!NOT!!! GIVE THEM !!!INFORMATION!!! IT IS A PHISHING !!!SCAM!!!, they sent me a letter saying that a medical bill went to collections, I called my insurance/hospital and they said no I don't have any unpaid debt, and that they would never send unpaid bills to a collections agency. This place needs to be shut down.

Veronica P.

1/5

If I could give this company ZERO stars I would. I have been asking for itemized statements from them since October 2023 and I keep getting the run around and incomplete information. How are you saying someone owes a certain amount of money and not provide FULL documentation. Instead this company likes to play games and report you to the credit agencies without providing ANY proof. The way they handle business seems very fraudulent. The WORST company I've ever dealt with. I am not paying a cent until I have PROOF of what I allegedly owe. Do better and stop taking advantage of people!

Jeff H.

1/5

Just recieved 8 different letters on the same day saying I owe them $30 from a range of different dates with 8 different debt totals, absolutely no information on what it's for. How is this not a scam!?

Aric C.

1/5

How this joke of a company that just rips people off, is not even BBB accredited is allowed to handle sensitive info and report to Credit agencies and destroy peoples credit is beyond me. While actively working on my credit i got smacked with nearly 100 point drop over a hospital xray! All because these people are lazy dont care to do their job and just report on u. All they had to do was call me. Never did they make an attempt to notify me before taking such actions. I CALLED THEM when i found out. All they had to do was call my damn insurance, they would then find out radiology bills seperate and asked my insurance to cover that aswell. Nope, bunch lazy people, joke of a company, someone needs to shut them down. Nearly 100 point drop over a $600 picture, yup u read that right!

Pedro R.

1/5

They take advantage of senior citizens and veterans. Pomona hospital sold my bill to progressive management I didn’t know anything about it they never sent me a bill I I have insurance retired with congestive heart failure my credit rating when down 35 points not fair I talk to my counselor member and my lawyer. This story continues crooks

Miss S.

1/5

This RIDICULOUS company is trying to say I owe over 12,000 dollars but CANT & WONT tell me even what this bill is for!?!? This "BILL" is from 2019 they say but I know it's not a hospital bill, haven't been to a hospital. Don't owe one penny to anyone! This company is the very WORST!