OnTrack Financial Education & Counseling - Asheville, North Carolina

OnTrack Financial Education & Counseling: A Comprehensive Resource

OnTrack Financial Education & Counseling is a dedicated service offering vital support to individuals and families navigating the complexities of personal finance. Located at 50 S French Broad Ave Suite 227, Asheville, NC 28801, United States, and reachable by phone at 8282555166, OnTrack provides a holistic approach to financial well-being. Their website, ontrackwnc.org, serves as a central hub for information and scheduling.

The organization specializes in credit counseling services, assisting clients with debt management, budgeting strategies, and credit repair. They recognize that financial challenges can be overwhelming and aim to provide a supportive and empowering environment for individuals seeking to regain control of their finances. A significant strength of OnTrack lies in its commitment to accessibility, incorporating a range of services to accommodate diverse needs.

Services Offered & Accessibility

OnTrack Financial Education & Counseling distinguishes itself through a combination of convenient service delivery methods. Clients can schedule online appointments, offering flexibility and eliminating geographical barriers. For those who prefer in-person assistance, onsite services are readily available. Recognizing that communication preferences vary, the organization provides language assistance, ensuring that individuals from diverse backgrounds can fully participate in their programs.

Furthermore, OnTrack is deeply committed to inclusivity. The facility is fully wheelchair-accessible, featuring a wheelchair-accessible entrance, a wheelchair-accessible parking lot, and a wheelchair-accessible washroom. This dedication to accessibility reflects a core value of providing equitable access to financial education and counseling. Beyond physical accessibility, OnTrack fosters a LGBTQ+ friendly and transgender safe space, prioritizing a welcoming and respectful environment for all clients.

Scheduling is essential, with appointment required services ensuring that clients receive focused attention. While appointments are recommended for optimal support, walk-ins are sometimes accommodated depending on availability. The organization also offers free parking lot and free street parking, minimizing financial burdens associated with accessing services. On-site parking is available for added convenience.

Client Feedback & Reputation

OnTrack Financial Education & Counseling boasts an impressive average opinion of 4.8/5 based on 25 reviews on Google My Business. These reviews consistently highlight the organization's professionalism, patience, and genuine care for clients. The feedback indicates a strong emphasis on building rapport and fostering a trusting relationship with each individual. Clients frequently commend the staff for their ability to explain complex financial concepts in an accessible and understandable manner.

Educational Programs & Expertise

The organization’s commitment to financial literacy extends beyond credit counseling. Programs like the Understanding Credit class w/ Alpha demonstrate a dedication to providing comprehensive financial education. Alpha, a key member of the team, is particularly praised for her ability to simplify complex topics, making them readily comprehensible for clients with varying levels of financial knowledge. This instructional approach significantly boosts client confidence in their ability to manage their finances effectively and build a solid credit history. The organization’s expertise covers a broad spectrum of financial topics, including budgeting, debt reduction, credit score improvement, and financial planning basics.

Key Features & Benefits

• Comprehensive Credit Counseling: Provides personalized support for debt management and credit repair.
• Accessible Services: Offers online, onsite, and language assistance options.
• Inclusive Environment: Fully wheelchair-accessible and LGBTQ+ friendly.
• Experienced Staff: Dedicated professionals committed to client success.
• Educational Programs: Offers courses and workshops on various financial topics.

Contact Information & Additional Details

To schedule an appointment or learn more about OnTrack Financial Education & Counseling, please contact them at the information provided above. Their website, ontrackwnc.org, contains detailed information about their services and upcoming events. The phone number, 8282555166, is readily available for inquiries. The organization's physical address is 50 S French Broad Ave Suite 227, Asheville, NC 28801. Potential clients are encouraged to visit the website or call to schedule an appointment and discuss their specific financial needs.

👍 Reviews of OnTrack Financial Education & Counseling

Susan S.

5/5

I love this agency as for several years they helped me do my taxes. This time, I needed help with budgeting and reducing my debts. The staff here are so patient, welcoming, respectful, and just ROCK! Such an incredible service they do here! Thank you!

Melissa P.

5/5

The Understanding Credit class w/ Alpha was very informative. She caused what could be a complicated topic to be easily understood.I feel more confident in my ability to build and maintain good credit.

Austin S.

5/5

Can't say enough good things about OnTrack. I went through the Secure Savings program as well as their Passport to Property program which helped me purchase my first home in early 2024. I wouldn't have been able to do it without them and I continue to benefit from what I learned in their classes

Emily R.

5/5

OnTrack is an amazing local non-profit. The staff really care about helping their clients and the community. The Free Tax Preparation Program has helped save me hundreds of dollars or maybe even a thousand dollars over the years. My husband and I took their Homebuyer Education class, and with that help and information were able to buy our home. I really appreciate all the good work they do in the community.

Ruth G.

5/5

The money plan is free. I was getting stressed about my money. They took that burden away. Now I can save money with my new money plan. I will know where my money is going each month.
They gave me great advice on reducing my debt so I can have very little or no debt before the first of the year. The financial counselors are great and don't rush through the appointments. I was getting worried about my money. Now I'm free of that concern.

Judy A.

5/5

Ellen Szedon at On Track was a big help for me. First, she put everything on a spreadsheet that allowed me to really see where I was at. Second, she explained it in terms I could understand. Third, she made suggestions how I could improve my situation. Fourth, and most important she encouraged me through constant contact to work the plan and meet my goals. And it was free. THANK YOU Ellen

Brandon B.

5/5

An amazing group of people that work to support and help the local community in any way they can. Of course, primarily focusing on improving people's financial life. I wouldn't have gotten my apartment without them, and they're all extremely kind and helpful people.

Kyle S.

5/5

Free service to help people handle their money. What more can I say? They were very helpful in explaining budgeting concepts and helping me with my finances