Mailboxes and Business Center - Rockville, Maryland

Korie G.

Very nice people. They care about each customer with reasonable pricing

Evan G.

This place used to be way better than it is now. Back before 2019 they were our choice for shipping and buying stamps. However, during this past July, we had a quite awful experience. This may be a little confusing, so I will try my best to explain. So, in late July, my family headed on vacation to Maine for a month. My mother had forgotten her teeth retainer, so we asked my grandmother to mail it up to her. USPS has a special "Regional Rate" that is offered for customers who have been provided the special "Regional Rate boxes. For where we were sending the package, it would be cheapest and quickest to use Regional Rate. I had already confirmed that the PO Box up in Maine was willing to accept Regional Rate packages, as they always are. My grandmother went to Mailboxes and More with the Regional Rate box, and the item we were mailing. I had explained to my grandmother that the cost should be between 7-9 dollars. When she came into the store and asked to buy the necessary postage, she was told by an employee at Mailboxes and More that the place we were mailing the package to does not accept regional rate packages. Keep in mind that we were mailing the box to a USPS Post Office. It would make no sense why they wouldn't accept a package that arrived in USPS packaging. My grandmother asked again, but the employee was sure that they would not accept the package. So, my grandmother paid them over 19 dollars to mail the package. When it arrived a few days later, I noticed that it had said on the package that Mailboxes and More paid slightly over 7 dollars to mail it, while scamming my grandmother out of 12 dollars. I immediately called up my grandmother to see her receipt to check that I was not mistaken. Sure enough, after tricking my grandmother into spending 19 dollars, the Mailboxes and More store then paid the 7 dollars to mail the item, and made 12 dollars. My grandmother went back to the store to ask for the money she was scammed out of. The store clerk then argued with her for a while, while defending that since Mailboxes and More is a small business, they need to overcharge their customers. It was only when my grandmother said that she would write a bad review on Yelp that she was given the 12 dollars she was scammed back. I, her grandson am writing this review on Google instead. We will never be coming back to Mailboxes and More ever again.

Derek

Fantastic customer service! I went in with tons of paperwork I needed printed, copied, and scanned for a new job. Nearly 80 pages in the end. I was set up with a computer and I spent nearly half the day there. They provided all the help I needed. On top of that, the owner gave me a discount due to the volume which made the value incredible. Will definitely return for any future printing/copying/scanning services.

Samina M.

I will never support this store again. It was my first and my last. I walk in to this location to purchase stamps. I ask the man, how much stamps cost (June 2019). He said 60 cents. I replied when did stamps go up to 60 cents. He said this year. I purchased stamps last year for 50 cents. As long as i have been buying stamps, USPS does not go up on stamps 10 cents more. I purchased the stamps, only because I needed to mail a letter right away and Post Office was closed. I went to my car to retrieve my phone to research the US PO stamp increase. My research of the increase effective January 2019 of 55 cents. I turned back around and went back into the store to confront the African man and said to him stamps did not go up 60 cents. He begin to get indignant and proceeded to give me my money back. I caught him in a lie and then he cheated me. Had he not said this in the very beginning that stamps cost 55 cent, but I charged 60 cents. Then, he makes a racist comment about black people. I can understand the man want to make a few extra cents, but to lie about and cheat is another thing. I told him I will never support his business. When it comes to business, attitude, quality and customer service are one of the attributes that keeps a business thriving. My last support to this business. You racist comment will not be tolerated.

Kacie E.

I had to get documents verified for a new job and the man working there was so friendly and helpful. He was quick to assist me; I was in and out in 5 minutes. He even asked about my new job which I thought was nice. I’m not sure of the next time I’ll need a similar service, but if I ever need anything I will absolutely come here again.

Ivy C.

I've been dropping off my packages for UPS and USPS here for years. The owner is efficient, friendly and I've never had a problem. They also do notaries which I've gone there for many times. I highly recommended coming here.

Greg D.

I am a client of "Mailboxes & More" for over 8 years.
This business has several significant advantages, comparing to a Post Office.

1. Quick and very accurate service, friendly staff.
2. Choice of a carrier (USPS, UPS, Fedex and DHL).
3. No lines, open 6 days a week.
4. Notary public services.
5. Very nice choice of greeting cards.

The listed items make a huge difference, would highly recommend "Mailboxes & More" to everyone!

cedric D.

Summary: Only go here if you want your package to be "lost"!!!

This was my first time going here. I dropped off a FedEx pre-paid package on December 23rd. This was an expensive phone that was being sent back to Google.

After about a week I get an email from Google stating they had not received my package! Confused by this I called Steve at the store and he said he would reach out to FedEx and do some research. After about a week I called Steve back and he said that he did not get any more information and told me to call FedEx. After filing a claim with FedEx I heard back within a day stating that they only picked up 1 package that was supposed to go Texas and the next pickup had no packages that were the same zip code as my package.

Steve will not take ownership for losing my package and this business has nothing in place to avoid situations like these. For example why do you not have video surveillance or scan packages when someone drops off a package. What is to stop someone from opening packages and seeing what is inside of them?