JustAnswer.com - Covina, California

Courtney M.

I was sent this AI link while on a phone consultation for a tech issue with my ISP. I only discovered the charges after canceling the credit card I used during the service call. I assumed it had been sent by the company I was actively engaged with but got no response to the chat that was initiated and the tech from my ISP knew nothing about it. BEWARE AND DO NOT USE THIS SERVICE.

Trieka K.

SCAM ALERT! Do not trust these people! They try to get you to sign up and say they're only going to charge you $5 and you can get a call from a professional to have all your questions answered, you never get the call, and then when you check your account they charge you $44 and it's very hard to get your money back they are nothing but scammers do not trust them

Alex J.

This website claims that answering a question costs only $5, but they ended up charging me $71 overnight for a "membership" without my authorization! When I requested a refund, they asked for an additional $1. Their promise of a "one-time refundable fee" is misleading.

Don't fall victim like I did. I would have been fine paying $5, but not $71!

Dariush B.

Legally Disguised Scam
When I asked a question in their AI chat, they stated that answering would cost $2. However, after entering my card details and confirming the payment, I later discovered that they had charged $86 instead. Be very careful before confirming your payment, as they have written in very small text in the corner of the screen that they charge for a monthly subscription. Watch out for their smart yet seemingly legal scam.

Laura S.

Scammers, predators, deceptive tactics...so many ways to describe this shady business. I called for a veterinary emergency while waiting for my vet to call me back and paid for what I thought was a one-time fee. That "fee" was a $5, $10 and $35 to just be told "to go to my vet".

I did not read any fine print or realize I was being enrolled in a $35 monthly membership and did not see for 11 months and $350 later. This type of business should be illegal. They did agree to credit for 90 days but that was only after I told them I would be reporting them to the BBB which has 7719 complaints!!

Ernie G.

The service is a rip-off. Used them to ask a technical question. I paid by credit card. The service was provided. One month later, I get another charge for $38. I tried to contacting them but only get virtual help. It noted I had subscribed, which was clearly unaware upon using their service. They refused to charge me back the erroneous charge.
I don't recommend this service as it's unethical business practice who intentionally slips in erroneous charges with the intention of ripping you off..

Bo B.

If I could I’d leave a negative 1 review. I purchased an HP printer recently and couldn’t get it printing from my laptop. After wasting over 4 hours on the virtual help with 2 different Techs from just answer and they telling me I had to purchase $1 insurance each time I finally gave up on just answer. I took my printer and laptop in to a local shop nearby to my home and in 15 minutes they had my issue resolved. Just answer is a Scam. Don’t fall for it as I did. This company should be banned from practicing in the United States…….

Joey H.

Shame on this company!! I went to a new office and my laptop could not connect to the printer. I called the customer service of the printer company, and I didn't know why it went to this scam JustAnswer. It told me only 2 dollar, and sent me a link to watch a video and I connected the printer. Today, when I was tracking the spending of my credit card in 2024. I noticed JustAnswer charged me $53 twice, one on Feb 1, the other one on 1 March. Immediately, I tried to request refund from JustAnswer. Here is the answer from the online chat "I understand your concerns, and I appreciate you reaching out to us. Unfortunately, our refund policy specifies a 90-day time frame, and as your transaction has surpassed that period, we are unable to process a refund.
You can also contact us at [email protected] or 1-800-870-7135 to raise any questions or concerns. Thank you!"
I noticed there are so many people had bad experience with this company and put the lowest rate here. It shows only 1.2 stars. However, they put 4.8 stars on their website. how can JustAnswer be so blatant in defrauding consumers