Giannini & Associates Tax Services - Covina, California

Sarah S.

ZERO stars given My husband’s family has been using this service for a few years. Recently married, I decided to go with my husband’s tax guy vs the CPA I’ve used for the past 15 years. We drive 1.5 hours to his office because even though documents are scanned and preloaded into a secure portal/digital vault, Tom still works with hard copy paper and wet signatures.

Tom has no pleasant customer service, is not happy to see his clients, and is visibly bothered with questions to the point of questioning my intelligence when wanting to confirm the final what’s what of the scenarios we discussed. He said several times he had people waiting and if we had so many questions we should have come in February. I informed him my husband tried to make an appointment several times and did not get a response back. Tom said absolutely not, and my husband verified what I said was correct.

This old cranky man has no respect for customers, has no desire to help families with tax information. He should just close the doors and retire already if he’s this unhappy with his work.

Ladies, be warned he will talk down to you in a way that is not acceptable and not warranted.

I walked out for my husband to finish up because my blood was boiling and I needed to say some prayers.

We asked the staff not to process the filing and to refund our fees. The staff understood and complied without question as if this wasn’t a first time occurrence.

We work hard for our money. We don’t need to pay someone to treat us poorly

Homer S.

Great customer service, the ladies were friendly and have great sense of humor. Mr. Gianni very knowledgeable and efficient at providing excellent service. He save the day for me. I highly recommend this place if you want peace of mind that your tax is completed accurately.

Steve H.

Tom Giannini is excellent. Turbo Tax figured I owed money and based on the same information Giannini's tax services got me a refund. He's very nice and very knowledgeable. I recommend him to everyone I know.

Cynthia M.

Tom has done our taxes for years when a big chain when out of business in our town. He cleaned up some things that were not handled properly. He truly cares about his clients and that is a rarity 🙂

Honest and up-front!

Gary M.

I have been going to Giannini & Associates for over 20 years, they are fast, knowledgeable, trustworthy, I would never use anyone else.
They're the absolute best.

Debbie M.

Terrible tax service. Employees are rude and non-professional. Mr. Gianinni doesn't fully answer questions and his office looks like his main focus is golf and T.V. Prices are fair but the service is sub-standard at best. One star was required to post.

Jacque K.

Great place for all accounting. Been going there for over 25 years.

Michael W.

great service, have been with them for years.