Doonan Tax Services - Bronx, New York

Carmen M.

I had the worst experience of my life at this accounting office. I came in to get my taxes done, expecting professional service, but instead was met with judgment, disrespect, and what felt like clear discrimination.

The first thing the representative asked me—before even introducing himself—was how much I had paid my previous accountant. I told him $150, and explained that my financial situation had changed since then, as I now own multiple investment properties. I also made it clear that I was willing to pay whatever was necessary, as long as my taxes were done correctly.

Instead of discussing my needs, he abruptly said, “Here, we charge a minimum of $600. You should go back to Washington Heights—it will be cheaper there.” As a Dominican woman, I found that comment not only offensive, but rooted in a harmful stereotype. I was shocked and deeply hurt. It made me feel like I was being judged solely based on where I’m from, rather than respected as a paying client seeking a service.

At no point did the representative even introduce himself—I left the office without ever knowing his name. It was as if I wasn’t worthy of even that basic courtesy.

When I brought this to the manager’s attention, I expected empathy and accountability. Instead, he got angry—not at his staff, but at me, for speaking up about how I was treated. His reaction made things even worse. Rather than offering a sincere apology or taking the issue seriously, he made me feel even smaller, as if my feelings were a burden rather than valid. I left the office in tears, feeling humiliated and unwelcome.

No one should ever be made to feel less than because of their background. Discrimination has no place in business—especially in a professional service environment where trust and respect should come first. This experience made it clear to me that I was not being seen as a client, but as a stereotype. And that is absolutely unacceptable.

I hope this firm reflects seriously on how they treat people from different backgrounds. Every person who walks through your door deserves to be treated with dignity and professionalism—nothing less

Cedric S.

I have worked with Doonan Tax for over 20 years and have never been disappointed. Very professional and easy to work with. Always available to answer any of my questions. They are hard working. I referred many of my clients to them over the years. The Best!

maria A.

I live in California and only trust Doonan Tax Services with my taxes. They are amazing and thorough. The years that I have been with them they have been nothing but professional and courteous. There communication is on point and prompt. I have never experienced any issues with my tax returns. I am extremely happy with them and would highly recommend to anyone.

Justin M.

I have been getting my taxes prepared here for the last couple years. The Doonan's are excellent tax advisors. They listen and provide appropriate and accurate information. They communicate your specific return very clearly. I actually left feeling informed on tax matters for the first time in my life. They handled my personal and corporate returns in a timely matter. I will absolutely keep coming back!

marianne Z.

Doonan Tax Services never fails to provide us the best return for the best price! They are incredibly professional, providing a quick turnaround & ensuring we get the best refund each year. I highly recommend their services to any & all individuals & businesses!

Danielle P.

After years of dealing with the "big brands" of tax preparation companies, I decided to try a local family-owned business that was recommended to me by a friend- and what a difference! Not only did I realize I was I being over-charged by the big guys, they treated me like a number. At Doonan Tax Services, they are incredibly warm and responsive, and treat you like a person (imagine that!) They are genuinely motivated to make sure you get any refund you are entitled to, and they get it done right the first time! Any questions I had about my taxes during the process, they were happy to answer, patiently and thoroughly. I will continue to use their services every year and don't need to look elsewhere!

Jason F.

Cannot say enough good things about Doonan Tax Services ! Very knowledgeable staff who take the time to review each clients situation individually. I have been going here for 4 years and could not be more satisfied with their service!! They even go the extra mile and will support you and respond to any inquiries or letters you receive from the IRS at no additional charge! Comfortable environment and capable of answering any questions you might have, I will definitely be a life-long client!

Jaime B.

I strongly recommend Doonan Tax Service to every hardworking person out there. I have been with the Doonan group for about 9 years now. The entire staff including Mr. Doonan himself, will take care of you like you are family. I cannot say enough about them. I am constantly recommending them to my friends and family. In fact, now that my kids are working full time I made sure they do their taxes with the Doonan group as well. Never Been Disappointed!!