Digital Federal Credit Union - Waltham, Massachusetts

Digital Federal Credit Union: A Comprehensive Guide to Waltham's Leading Financial Institution

Main Services

• Insurance: DCU offers a range of insurance products, including auto, home, and life insurance, to help protect your financial well-being.
• Investments: Invest in a diversified portfolio with DCU's investment services, designed to help you grow your wealth over time.
• Branches & ATMs: With over 40 branches and 2,800 ATMs nationwide, DCU provides convenient access to your money from coast to coast.
• Borrow: Whether you're buying a home, financing a car, or consolidating debt, DCU's loan options can help you achieve your financial goals.
• Support: Get personalized support from DCU's dedicated team of financial experts, available to answer your questions and guide you through the process.
• Services: DCU offers a range of services, including account management, budgeting tools, and financial education resources, to help you manage your finances effectively.
• Membership: Join DCU and become part of a community of over 1.5 million members who share a common goal: to achieve financial success.
• Free Checking: Enjoy hassle-free banking with DCU's free checking account, featuring no monthly fees, unlimited checks, and convenient online banking.
• HSA Checking: Take advantage of tax-free savings with DCU's HSA checking account, designed for individuals with a High-Deductible Health Plan.
• Visa Debit Card: Use DCU's Visa debit card to make purchases, pay bills, and access cash at ATMs nationwide.
• Greenlight Debit Card: Enjoy a debit card with advanced features, including mobile deposit, real-time transaction notifications, and budgeting tools.
• Primary Savings: Build savings with DCU's primary savings account, featuring a low minimum balance requirement and competitive interest rates.
• Advantage Savings: Earn higher interest rates with DCU's advantage savings account, designed for members who meet specific savings requirements.
• Smart Savings: Take control of your finances with DCU's smart savings account, featuring budgeting tools, automated savings transfers, and more.
• Money Market Savings: Invest in a low-risk investment account with DCU's money market savings, offering competitive interest rates and liquidity.

Location and Access

The Digital Federal Credit Union is located at:

130 Lexington St, Waltham, MA 02452

This convenient location makes it easy to access your money and receive top-notch service. The branch is wheelchair accessible, ensuring that all members can feel welcome and included.

The parking lot is also wheelchair accessible, providing ample space for members to park their vehicles. Additionally, the credit union is located in the heart of Waltham, making it easily accessible by public transportation.

Featured Characteristics

* Convenient Access: With over 40 branches and 2,800 ATMs nationwide, DCU provides convenient access to your money from coast to coast.
* Personalized Service: DCU's dedicated team of financial experts is available to answer your questions and guide you through the process.
* Competitive Rates: DCU offers competitive interest rates on a range of accounts, including savings, checking, and loans.
* Advanced Technology: DCU's online banking platform and mobile app provide convenient access to your accounts and allow you to manage your finances on the go.
* Community Focus: DCU is committed to supporting the communities it serves, offering financial education resources and promoting financial inclusion.

Practical Information

* Phone: 800-328-8797
* Website: dcu.org
* Hours: Monday - Thursday: 9am - 5pm, Friday: 9am - 6pm, Saturday: 9am - 1pm
* ATM Network: Allpoint, CO-OP, and Visa ATM network

Opinions and Reviews

This company has 126 reviews on Google My Business, with an average rating of 3.2/5. Reviewers praise the credit union's friendly and knowledgeable staff, as well as its convenient branch locations and competitive interest rates. Some reviewers note that the online banking platform can be slow to load, but overall, the feedback is overwhelmingly positive.

* Pros:
+ Convenient branch locations
+ Friendly and knowledgeable staff
+ Competitive interest rates
+ Convenient online banking platform
* Cons:
+ Online banking platform can be slow to load
+ Limited international ATM network

Overall, the Digital Federal Credit Union is a reputable and reliable financial institution that offers a range of services and products to meet the needs of its members. With its convenient locations, competitive rates, and personalized service, DCU is a great choice for anyone looking for a trusted financial partner.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.