CSM Practice -

Phone: 4086636267.
Website: csmpractice.com.
Specialties: Business to business service, Service establishment.
Other points of interest: Identifies as women-owned, Online appointments.
Opinions: This company has 30 reviews on Google My Business.
Average opinion: 5/5.

Location of CSM Practice

4086636267

CSM Practice, located in San Jose, CA, is a prominent business-to-business service provider that specializes in service establishment. With a women-owned identity and the convenience of online appointments, this company has established itself as a reliable and modern service provider. You can find more information about CSM Practice at their website, csmpractice.com, give them a call at 4086636267, or visit their Google My Business listing to read reviews and get a better understanding of their services.

When it comes to their specialties, CSM Practice focuses on business to business service and service establishment. They work closely with other businesses to provide tailored solutions that help their clients establish and maintain successful service operations. By choosing CSM Practice, businesses can rely on a team of experts who understand the unique challenges and opportunities of the service industry.

One of the aspects that make CSM Practice stand out is their commitment to being a women-owned company. This not only demonstrates their dedication to diversity and inclusion but also adds to their credibility as a modern and progressive business partner. Furthermore, they offer the convenience of online appointments, making it easy for clients to schedule consultations and meetings at their convenience.

CSM Practice has received a considerable amount of positive feedback from their clients, with 30 reviews on Google My Business and an average rating of 5/5. This overwhelmingly positive reception speaks volumes about the quality of their services and the satisfaction of their clients. If you're considering working with CSM Practice, taking the time to read through these reviews can provide valuable insights into what you can expect from their team.

Reviews of CSM Practice

Stephen Thompson

5/5

I was presented with a unique opportunity to lead the redesign and transformation of the customer success function in a large global software company. After a brief evaluation period, I selected CSM Practice to help us in this effort. I was impressed with Irit and her team and the framework they helped us create. Irit has earned expertise in building a Customer Success organization. With assistance from CSM Practice, we were able to accelerate our efforts to transform our customer success team. CSM Practice made an impact on our work and our team and I would welcome the opportunity to work with them again.

Scott Samuelsen

5/5

I wanted to take a moment to express my deepest gratitude for CSM Practice. The insights and practical strategies Irit shared benefit our team immensely. Within less than 4 weeks of completing the workshop, our team was able to successfully renew an account that was at risk, for a higher dollar value and a longer renewal agreement. I appreciate the effort Irit put into tailoring the Strategy Accelerator workshop to our needs and creating an interactive learning environment. Her enthusiasm and passion for the subject were infectious. Her genuine interest in our questions and willingness to provide valuable guidance were greatly appreciated. The workshop was an invaluable experience, and I am grateful to have had the opportunity to learn from someone as knowledgeable and inspiring as Irit.

Kimberly Haskins

5/5

Irit from CSM Practice is a true expert in customer success coaching and workshops. Our company recently met with her to strengthen our go-to-market strategy, and we were thoroughly impressed with her ability to quickly grasp our business, industry, challenges, and opportunities.

Her pre-work questionnaire and discovery conversation paved the way for an insightful workshop where we learned that customer success is not just one department, but rather a company-wide effort. With Irit's guidance, we were able to draft a customer success strategy that will have an immediate impact on our growth and client retention.

We highly recommend CSM Practice for anyone seeking expert advice on their business. The investment is well worth it, and we are grateful for the expertise and insight that Irit provided to our team.

Kimberly Haskins
Chief Financial Officer
LeadHelm

Charles

5/5

Working with CSM Practice and Irit was fantastic. During my time leading Customer Success at Centrify, Irit’s team provided actionable insights that helped improve my retention rates while crystallizing our strategy for adoption and engagement. Looking forward to partnering with CSM Practice again soon. I highly recommend utilizing them if you want to accelerate your Customer Success initiatives.

Jason Chise

5/5

Irit and her team has been a game changer for my SAAS business. She not only unblocked us from our initial call but really is thorough in helping you figure out what can help you to get to the next level. I have been with CSM Practice for quite some time now and I saw immediate impact on Churn/Retention. She is someone who walks the talk. A true pioneer in helping Founders and teams with a true Customer success mindset.

This isn’t your typical consulting business, she is the real deal and someone that cares and takes full ownership of helping you. I cant say enough good things about her. I would hire her and her team again in a heartbeat if i need help with anything customer success related. Thank you for all you do Irit!!! Keep up the amazing work that you do.

Travis Winkleman

5/5

The knowledge and experience that Irit was able to share with my team and I was invaluable. She also does an amazing job at presenting her knowledge in an easily digestible way and that can be quickly put into practice. Not to mention it was a very enjoyable experience. I was extremely impressed by the service she provided us and would hands down recommend her to anyone who is looking for a consultant dealing with Customer Success.

Sam Mendelsohn

5/5

Irit and the team at CSM Practice is amazing. In just a few short weeks, the team worked with us to craft a new onboarding strategy and deploy it. They easily cut down months of guesswork and testing by brining in methodologies, tactics and experience. I can't think of any one I'd rather work with in Customer Success.

Theresa Lucius

5/5

Irit is a thought leader in the customer success industry and I trust that her team at CSM practice will be able to partner with you to ensure a successful implementation (or re-implementation!) of a customer success platform.

The team at CSM practice has helped me at multiple companies, to not only come up with frameworks but also to implement their strategy flawlessly, while providing strong partnership along the way. If CSM practice is involved, you’re working with the best in the business!

I would highly recommend CSM practice for your customer success strategy and am grateful to have Irit and her team as members of my professional network.