Alpha Tax - Woodside, New York

Жанна ?.

This was my 3rd and last year with this company. They always seemed like good people. Haven’t had issues until this time. They have clearly made a mistake and I was charged for my federal tax TWISE. My bank account went in overdraft. They didn’t help me resolve this issue. I came in the office to try to get some help about this- they told me: ‘Panos is not in the office, he filed your tax- we cannot help you, call after 3pm’. I called too many times - they don’t answer, for days. They say we’ll call you back - they never call back. So basically after you pay them the filing fee they don’t care to help you anymore, and forget about you 😄
And unless you push them and keep calling them (not promised they will even pick up) they won’t try to help. They rarely answer the phone calls. Not doing taxes with you anymore. Not reliable. You definitely need to do better! Best of wishes and good luck! 😉😎
—————————————————
Responding to your one year late reply (ICONIC).

Wow, thanks for the spellcheck! I see you’ve
been laser-focused on the important issues—like typos—rather than on actually helping your customers. Maybe if you spent as much time on customer service as you did on grammar lessons, I wouldn’t have had to leave this review in the first place. But hey, glad to know you’re reading! Now, maybe take some notes on how to run a reliable business? Good luck with that!

youcef K.

The team here is crazy!
I called in a Thursday midday, the first number didn’t answer for two calls, the second number answered.
This office have a huge sign that “FREE TAX ID” and “GRATIS TAX ID”.
I talked with him and he was asleep or something.
And he said the tax id is $250 ?
Too weird

Maria S.

If I could give 10 STARS it wouldn't be enough. My first time getting my taxes done along with my son, and Panos was simply amazing. Took the time to really get to know us and treated us like family. The young man in the front was also very helpful and friendly. I Truly cannot say enough about Alpha Tax. I highly recommend them to everyone. THANK YOU Panos!!!

L G.

This place is run by truly fantastic people, those you wished to have at the customers service of every store. They really want to help and try assist you in their best possible way. Service is also quick and 100% satisfying. The Sunnyside-Queens community should be thankful to have this place and people. Whoever gave less than 5 stars has no idea what he/she is talking about, or was trying to compensate for his/her own fault.

Nancy N.

Very patient and Panos is very thorough with explaining any questions you may have! I asked many questions and felt cofident when I left.

Christian A.

Panos was very helpful when it came to helping me with any questions I had. I can't thank him enough!

Mark B.

I love panos! He is the most patient, kind , and thorough tax man I've ever had. I have been going to panos for 6 years now and he's the only one I would trust with my taxes each year. - mark B.

nikos357

I have known Panagiotis for years and he is very helpful with my tax filing. The dog that is there too is a plus!