Xpert Home Services - Powells Point, North Carolina

Xpert Home Services: A Comprehensive Overview

For homeowners seeking reliable and multifaceted property maintenance solutions, Xpert Home Services presents itself as a dedicated provider located at 8452 Caratoke Hwy #701, Powells Point, NC 27966. Accessible via telephone at 2522269742, the company offers a diverse range of services designed to address various household needs. Their commitment extends beyond simple repairs; they strive to deliver comprehensive solutions that enhance the value and comfort of residential properties. Xpert Home Services operates with the goal of providing peace of mind to its clients, ensuring their homes are well-maintained and in optimal condition.

Specialized Services Offered

Xpert Home Services distinguishes itself through a broad portfolio of specialized services. They function as a skilled Building Consultant, offering expert advice and guidance on construction, renovation, and maintenance projects. Furthermore, they provide professional Air Duct Cleaning Service, contributing to improved indoor air quality and energy efficiency. For those seeking to refresh their living spaces, they are a reputable Bathroom Remodeler, specializing in both design and execution. Electrical work is handled by qualified Electricians, ensuring safety and compliance with building codes.

• General Contractor: Overseeing and managing all aspects of construction and renovation projects.
• HVAC Contractor: Providing installation, maintenance, and repair services for heating, ventilation, and air conditioning systems.
• Kitchen Remodeler: Transforming kitchens with new designs and updated appliances.
• Laundry Service: Offering convenient and reliable laundry services for busy homeowners.
• Painting: Delivering professional painting services, enhancing the aesthetic appeal of homes.
• Pool Cleaning Service: Maintaining pristine pool conditions through regular cleaning and maintenance.

The breadth of these services suggests a commitment to being a one-stop shop for homeowners, streamlining the process of managing their property’s upkeep. It’s clear that Xpert Home Services aims to simplify the lives of its clients by consolidating various service providers into a single, dependable entity.

Location and Amenities

The company’s physical location at 8452 Caratoke Hwy #701, Powells Point, NC 27966 provides convenient access for clients in the surrounding area. Notably, the premises offer On-site parking, a valuable amenity for customers and their equipment. This accessibility contributes to a seamless and efficient service experience. The strategic location allows for prompt response times and efficient project execution.

Customer Feedback and Reputation

While recent reviews indicate some variability in customer satisfaction, initial feedback suggests a positive shift following a change in ownership. Early reviews highlighted significant issues, but current testimonials paint a picture of reliability and thoroughness. A recent review expressed delight with the consistent cleaning performed, even extending to oven maintenance after each rental. This dedication to detail underscores the company’s commitment to exceeding customer expectations. The emphasis on communication from Pauline, the owner, is also frequently praised, indicating a focus on building strong client relationships.

Despite the mixed initial feedback, the recent positive reviews suggest a substantial improvement in service quality and client satisfaction. The emphasis on consistent cleaning, reliable scheduling, and proactive communication appears to be contributing to this positive shift. The company seems to be actively addressing previous concerns and prioritizing customer experience. It’s worth noting that the small sample size of Google My Business reviews (only five) means the average score should be interpreted with caution and further investigation into recent feedback is recommended.

Recommended Information for Potential Clients

When considering Xpert Home Services, potential clients should prioritize the following points:

• Confirm Service Availability: It’s advisable to contact the company directly to confirm that the desired service is currently available, particularly for specialized tasks.
• Request Detailed Quotes: Obtain comprehensive quotes that outline the scope of work, materials, and labor costs involved.
• Inquire About Insurance Coverage: Verify that the company maintains adequate liability insurance to protect against potential damages.
• Discuss Communication Protocols: Establish clear communication channels and expectations regarding project updates and responsiveness.

Ultimately, Xpert Home Services presents itself as a viable option for homeowners seeking a range of property maintenance services. While further due diligence is always recommended, the recent shift in customer sentiment indicates a company dedicated to improving its services and building lasting relationships with its clients. Their commitment to thoroughness, reliability, and open communication suggests a strong foundation for future success.

👍 Reviews of Xpert Home Services

Judith W.

5/5

New ownership - so the old (poor) reviews do not apply! I am so happy to have found Xpert Home Services. We rent our beach cottage through VRBO, and Pauline offers a menu of services that met our needs perfectly. She and her staff provide the best, most thorough cleaning (they even clean the oven after every renter)! Just as important, they are totally reliable. I am comfortable knowing that our cottage will be spotless and the linens will be changed on every bed before new renters check in. Pauline is fantastic re: communication. Highly recommended!

Irene H.

1/5

Electrician did not turn off water to well pump which caused water damage to our property when the power was turned on. Reason to hire them was to meet Dominion Energy requirement before they would turn power on. Xpert Home Services did not know how to correctly submit the information which was refused negating the whole purpose for hiring them and causing us days of additional problems and we had to find a totally different resolution.

Amy S.

2/5

Customer service is NOT a priority at Xpert Home Services. The company experiences a great deal of employee turnover, which leads to poor communication and customer support. Some days, the office phone was answered by someone who simply said, "Hello" - not even a professional phone greeting.

They also contract out most of the work being done - and they don't check on their contractors. For example, the lawn service didn't always mow the grass but we were charged anyway. We had to stay on top of Xpert to make sure the grass actually got cut.

Billing is also inconsistent and they look for opportunities to upcharge. In one instance, we were charged for two hours time when our cable was serviced by the cable company and we simply needed someone from Home Xpert to let them in the home and monitor them. The cable company records technician time closely and their technician was done with his work in 45 minutes. Home Xpert refused to charge anything less than a full two hours on the same call - for simply sitting at the house. They charged us an additional fee for travel on this particular bill. Other visits to the home for work did not always include a travel fee. Billing was all over the place. Discussions with the owner did not provide clarity about the billing or offers to fix issues with billing.

We signed a one year contract for property management services and worked with someone who was extremely helpful for about two months. When that person left, everything fell apart. I eventually had a conversation with the owner, who could have cared less about the problems we were having with the company. In an email to me at one point he was rude and dismissive.

It was at that time that I looked up the owner on LinkedIn. He is described as a "serial entrepreneur" and when you look at his profile you will see he invests in companies and spins them off/sells them off. It seems to me that with that track record, they needn't worry about building a reputation for good customer service - the company will likely be sold or spun off to another investor. (Or taken as a loss before they move on to something else.)

Note that he is also listed as the founder of Elan Vacations but he left there in 2010. We contracted with Elan the year prior and returned to them this year for our VRBO and property management services. That company is owned and operated by another individual (Norman Bibeau) and Elan is extremely customer-focused. I wish we'd never left them for the year we were with Xpert. (It was our mistake for leaving - as we had some concerns about off-season rentals that we've since worked out).

Elan is the total opposite of Xpert Home Services. I've worked with the same two ladies there for three years and they know me and my property very well. They are professional, extremely quick to reply and our renters are very happy interacting with them.

VRBO-style property management is an up and coming opportunity in the Outer Banks and we're seeing more companies get in the game. I recommend doing your homework and avoiding Xpert Home Services. You really need to be able to trust your home and its care to the hands of a consistent team of individuals who value your property and their relationship with you as the customer. We did not experience this with Expert Home Services.

Christian D.

5/5

Highly recommend Xpert Home Services! Professional, personable, and over all great experience with these folks! Honest local company!

Rob S.

1/5

I would leave the details of my review but have been threatened with legal action for the previous review I left.