Homeowners Property Management of Fayetteville - Fayetteville, North Carolina

Bridget T.

This place is a joke. I REALLY wish I did not have to give one star. Property Manager Kelly B is also a liar does NOT FOLLOW THROUGH. Promised rent history because I’m with a different bank, never received it. Stole six years of that from me which caused a HUGE struggle to get in anywhere. Thankfully I knew someone who had a property. Rented a house through HOPM that was FILTHY DIRTY upon arrival, broken drawers, faucet falling off, had copperhead nests under back patio no grass, just a mess. Landscaped entire yard. Grass seed, pruned trees, trimmed 14 foot bushes out front, built fire pit, replaced disgusting kitchen floor, put down fresh mulch, added handicapped bars to full bath, and left $200 worth of paint as I did not have time to get painting done, even though that wasn’t even my responsibility. Place was spotless clean when I left. Pics attached. NO DEPOSIT REFUND. Said holes on walls when they were all patched (from pictures) and with all that was done without one failed inspection nor maintenance request in SIX YEARS they still screwed me royally. Do NOT TRUST THIS COMPANY! Run RUN RUN!!!!!

Mike S.

One of the best property management firms in fayetteville, hands down. Extremely professional, friendly customer service, a heart for people. Very helpful and flexible. Great properties, managed properly to accommodate and cater to the needs of the tenants and home owner/ landlords. I'm grateful for the kind, friendly, professional, knowledgeable, respectful, courtesy, and understanding service provided by the staff. The two front desk receptionist always greet you with a friendly warm welcome and a smile. Whether your a future tenant looking for a new nest, or a home owner looking for a team of experienced property managers to market your property , drop in today and you won't be disappointed.

Heather C.

Homeowners is the best property management I have ever dealt with. Anytime there is a issue, they are on it same day and always answer my calls and emails, and not only that all there vendors that I have encountered are off the charts really nice and great customer service! I really appreciate their hard work esp Denise!! Thank you guys again!

Jeanette B. G.

Kelly Blake was very helpful getting me information about housing and very knowledgeable about the housing available in our area. Thank you so much for being so fast and helpful. I highly recommend her services.

Esgardo M.

Don’t expect your security deposit back. I only found out how bad HPM was from friends after I moved in. They will find any reason to deny you your security deposit. We had a completely filled out damage sheet from our initial move in inspection that they claimed to not have in their records. Despite us having photo proof with the date. If you currently rent with them, make sure you read your move out inspection report all the way. They charged me for existing damage and tried to charge me for cement bags and knocked down trees the landlord had left on the property.

The only plus is they’ll fix any maintenance issues super quick.

D T.

If you are military and are going to PCS please do not use this company to rent your house. They took a long time to put my house on the market and they lied and overcharge me for repairs on my house. I had a dishwasher installed and they charged me $230 to install my dishwasher and I asked them to break down the $230 and they could not. All they said was $40 for gas and the rest was for installing and a piece to add a piece to plug into the dishwasher which was only $10. I had a very bad experience with this homeowners property management for one year. The tenant left my house and did not get the carpets cleaned so homeowners management hire a cleaning crew for the carpets and it was still spots on the carpet. Luckily I have a aunt that still lives there so she went and she noticed the spots were not clean they did not shampoo the carpets they only vacuum the carpets. When I called the office the property manager got a attitude with me and refused to have someone look at the carpets I then had to talk to her manager and they agreed to go to my property and redo the carpets. The list goes on of things that were not completed and when I email them they always took three to five days to respond to my emails.

Lilly P.

Absolutely fraudulent from beginning to end. I rented a house that was filthy, I had to beg for months to get the house painted, repairs took at least 6-12 weeks and now that I am moving out I guest they wanted me to remodel the house?

All these 5 stars reviews are coming from vendors and friends of employees. This company had failed both the owners and the tenants!

Attched are pictures of how I received this property... Now here is a list of what they're charging me for:
1- Unclog kitchen sink - I opened a ticket for the kitchen sink/food disposal months ago and it was closed without being repaired.
2- Interior cleaning - I paid for an interior cleaning (see picture attached).
3- Broken spindles in deck is due to rotten wood, can anyone explain how this is the tenant responsibility?
4- Crawl space covers were removed when someone completed a pest inspection and I put them in the garage, again can someone explain how is this my responsibility when the pest inspection was neither ordered nor paid by me?
5- Full yard service? I got the yard done at the beginning of November as is winter time.
6- Repair broken doorbell. This is weather/sun damage. I had a Ring doorbel, how is this anything other that wear and tear.
7- Removing hoses - The hoses in the exterior fauces were either left there by the previous tenant or owner. I did not remove those as they are NOT my property and I could be charged for taking them.
8- Light fixture on the bathroom fell after we moved out, as you can see it is due to normal wear and tear.

The pictures included are the pictures I took during the move in walk through.

Anonymous

I would never recommend this company to anyone that wants to get there house rented out, go somewhere else! They had out house on the Market for 4 months and never had one showing and refused to look at Zillow for leads on showings and contacts,We had over 40 contacts on Zillow. We switched companies and in 2 days they had our house rented out for the exact same price! Wish i switch sooner if i knew how they would handle the situation when we switch and canceled with them. They also left one of our doors unlocked for several days, Thankfully the new company found it was unlocked and locked it for us!