PenFed Credit Union - West Point, New York

PenFed Credit Union: A Comprehensive Overview

PenFed Credit Union, located at Access Rd, 1204 Stony Lonesome Rd, West Point, NY 10996, is a reputable financial institution that has been serving members for many years. With a phone number of 800-247-5626 and a website at penfed.org, PenFed Credit Union offers a range of financial services to its members.

The credit union specializes in providing credit union, ATM, and financial consultant services. PenFed Credit Union is also known for its accessibility, with wheelchair-friendly entrance and parking lot. With 11 reviews on Google My Business and an average rating of 3.9 out of 5 stars, PenFed Credit Union has received mixed opinions from its members.

One of the key advantages of PenFed Credit Union is its professional and efficient service. Members have reported a smooth and simple process when dealing with the credit union, whether it's applying for a car loan or becoming a member. The staff at PenFed Credit Union, such as Angela Roache in the West Point office, are often praised for their kindness, efficiency, and helpfulness.

Despite the positive experiences shared by many members, there are also some negative reviews. Some members have expressed concerns about the customer service, particularly with long wait times on the phone. Others have mentioned issues with the application process and the overall user experience.

In conclusion, PenFed Credit Union offers a range of financial services and has received mostly positive feedback from its members. However, potential customers should be aware of the mixed opinions and consider their own needs and preferences when deciding whether to join the credit union.

Key Features and Services

• Credit union services
• ATM services
• Financial consultant services
• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Location and Contact Information

Address: Access Rd, 1204 Stony Lonesome Rd, West Point, NY 10996

Phone: 800-247-5626

Website: penfed.org

Additional Information

Specialties: Credit union, ATM, Financial consultant

Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot

Opinions: This company has 11 reviews on Google My Business.

Average opinion: 3.9/5.

👍 Reviews of PenFed Credit Union

Lisa F.

5/5

Multiple car loans with PedFed. Always happy. Very professional, makes the process very simple and are great to work with. I'll be back again.

Marlena

5/5

Great customer service experience on my 1st time calling into PenFed inquiring about becoming a member. Very easy process to get into PenFed & I couldn’t be more happier now that I am member.

Steve D.

5/5

PenFed was EXCELLENT to deal with. Finally someone with common sense! I asked about an auto loan and had it with 24 hrs. Angela Roache in the West Point Office was efficient, kind and helpful. thanks again, Steve Dayvault

Phebe E.

1/5

Unless you double check everything that they are pre approving you for your car loan and make sure they put everything down right do not use them it could cause you to lose your loan for your vehicle.

Wilson B.

1/5

Very disappointed at penfed at this moment with the time we living this time Making me do a payment on the 15th of this month and I’m not working it’s not nobodies fault in the world what’s going on but once I am done with my loan. It will be the last loan I will take with penfed navy federal is a better bank then you guys that for sure .....never again i’d rather buy food for my kids to make a payment to you guys It’s so sad you guys will never understand

ethan Y.

1/5

Won’t allow me to link my external bank information talked with 5 reps and no one can help me. along with this I have a high interest rate even though I great credit

Gilbert P.

5/5

Victoria and the Crew at PenFed were amazing.

Sweet F.

5/5