National Action Resolution Group - Lockport, New York

Address: 6523 S Transit Rd Suite 1, Lockport, NY 14094, United States.
Phone: 8449531248.
Website: nargllc.com
Specialties: Debt collection agency.
Other points of interest: Wheelchair-accessible car park.
Opinions: This company has 23 reviews on Google My Business.
Average opinion: 1.5/5.

📌 Location of National Action Resolution Group

National Action Resolution Group 6523 S Transit Rd Suite 1, Lockport, NY 14094, United States

☎️8449531248

⏰ Open Hours of National Action Resolution Group

Monday: 8 AM–5 PM
Tuesday: 8 AM–5 PM
Wednesday: 8 AM–5 PM
Thursday: 8 AM–5 PM
Friday: 8 AM–1 PM
Saturday: Closed
Sunday: Closed

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National Action Resolution Group (NARG) operates as a specialized debt collection agency located at Address: 6523 S Transit Rd Suite 1, Lockport, NY 14094, United States. For those seeking immediate assistance or wanting to inquire about their services, the company provides a direct line Phone: 8449531248. Additionally, interested parties can visit their online presence at Website: nargllc.com. This agency prides itself on offering debt collection services with a focus on customer-friendly practices, a notable feature being their wheelchair-accessible parking facility at the premises, catering to the needs of all visitors.

Overview of NARG

Key Specialties: NARG specializes in debt collection, providing services aimed at outstanding debtors to creditors. Their approach combines efficiency with customer service, as reflected in the reviews they have received.

Location and Contact Information

Situated in Lockport, New York, NARG is easily accessible with a designated parking area that accommodates individuals with mobility issues. The address and contact details are readily available online, allowing potential clients to reach out for inquiries or assistance.

Services Offered

As a debt collection agency, NARG's core service revolves around helping creditors recover overdue debts. They are known for their streamlined payment process, which often eliminates the need for customers to share their sensitive financial information over the phone.

Customer Reviews and Opinions

Opinions: The company has garnered a total of 23 reviews on Google My Business. Many of these reviews highlight the polite and professional nature of the specialists at NARG.

One particularly positive review notes: "Most polite specialist I ever spoke to when paying a bill Didn't even need to give my debit information over the phone although I could have for no fee. I went and logged into my online portal account and set up payments. It was quick and easy Why can't all debt collectors operate like this " This sentiment underscores the agency's commitment to customer satisfaction and ease of service.

Website and Online Presence

Their official website serves as a comprehensive resource for clients, detailing services, processes, and how to get in touch. It's a valuable tool for anyone considering engaging with NARG.

Accessibility Features

Notably, NARG's facility is wheelchair-accessible, demonstrating their commitment to inclusivity. This feature ensures that all potential clients, regardless of their physical abilities, can access the services they provide.

Summary and Average Opinion

Summary: NARG is positioned as a customer-centric debt collection agency with a focus on accessibility and ease of payment processes. However, their average opinion on Google My Business is relatively low at 1.5/5, indicating areas for improvement in customer satisfaction.

Key Features:

Specializes in debt collection
Wheelchair-accessible parking
Customer-friendly payment processes
Positive feedback on polite staff

Despite the positive customer service anecdotes, the average opinion score of 1.5 out of 5 on Google My Business suggests that there may be significant room for improvement in terms of service quality and customer satisfaction. Potential clients should weigh these opinions carefully and consider reaching out to the agency directly to understand their specific service offerings and how they align with individual needs.

For those looking to engage with NARG, it's advisable to visit their website for detailed information and to explore any additional services they might offer beyond standard debt collection. The company's emphasis on accessibility and customer service is commendable, but the low average rating points to potential discrepancies between their service delivery and customer expectations.

In conclusion, NARG presents itself as a potentially useful resource for debt recovery, with notable strengths in accessibility and customer service communication. However, potential clients should approach with an understanding that their overall satisfaction experience might not meet the highest standards.

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👍 Reviews of National Action Resolution Group

National Action Resolution Group - Lockport, New York

nick M.

5/5

Most polite specialist i ever spoke to when paying a bill!! Didn't even need to give my debit information over the phone all though I couldve for no fee. I went and logged into my online portal account and set up payments. It was quick and easy! Why can't all debt collectors operate like this!?

Joyce H.

1/5

Read some of the responses by “the owner” what business “owner” is ever hand-on replying to comments rather than trying to rectify complaints. In addition to that, some responses from “the owner” is a clear violation of privacy. “The owner” actually starts explaining what’s is happening with the account of the person complaining right in the open forum. These guys are clowns and a major amateurs at best. Unfortunately, I’m sure people find themselves scammed by these greedy trashy trolls.
Go get a real job National Action Resolution Group!

LaShonda B.

1/5

I don't know how this company got a hold of my contacts, but they sent out this text to a few people in my phone. My pastor even got the text. I was genuinely confused at first. Call the company and this man was trying to explain what FBI like technology they use to get these numbers. So now I have to call AT&T. The people they text are numbers I don't interact with daily. They just text random people. This is so scary that they can do this because at the end of the day I still don't have the money.

Judy C.

1/5

Haven't actually talked to a person yet, I get as far as leave your name and number and they'll call back. I received a call saying I was to be served some paperwork at my home I had to sign on March 8th between 3-5pm. Well nobody eve came to my residence and I have camera footage to prove it. And they make the threats they will deliver said paperwork to my place of employment. Is that a scare tactic Pretty sure I don't owe anything to anyone since my bankruptcy was just issued. I feel like it's a scam as well. We will see

Diamond H.

1/5

They are very unprofessional and will probably go out of business soon. It takes positive people to gain positive reactions when it comes to getting someone to make a payment from a hardship situation. They need to rethink their scare tactics, and come from a better angle.

Destiny G.

1/5

0 Stars honestly. Customer service went completely south after asking for an email of what was being discussed with me. I was told I received numerous emails and their system showed I supposedly opened them. I stated I would look into it to research this claim and immediately Andrew Smith becomes absolutely rude! His tone was not professional and was defensive saying "This is a stall tactic, so we are going to go ahead and move forward with the process that was requested". He repeated the stall tactic statement and proceeded to hang up. Bullying at its finest! Never said what the process was that was requested or anything. Just vague and of course I would be suspicious.
All I did was request to see what was being claimed and to look over it. Never heard of this company before or did any business with them so why would I not be given the opportunity to look closely at what is being discussed.

Isabel M.

1/5

Please be careful when dealing with them and record your calls. I know they’ll likely reply by saying I’m lying but I have nothing to gain from that. The person I spoke with going by the name Katelyn was pretending to be with the state during our initial contact and completely denied doing this when I asked her about it later. I directly asked her if she was with a debt collector and said no, that she was with the state and was working to come to an agreement with me before they submitted a judgement against me and charges regarding the debt. I’ve filed a complaint with the attorney general’s office and FTC.

Norman H.

1/5

Said I had a returned transaction. This is not possible the way I do my transactions unless my identity has been stolen. Don't trust them.