Premier Pain & Spine - Rainbow City, Alabama

Peter

Horrible Experience at Premier Pain & Spine

I was a patient at Premier Pain & Spine for over two years and initially had a positive experience. However, things drastically changed.

Dr. Stephen Jones, who was once attentive, became difficult to communicate with, especially when I encountered issues with billing and insurance. The staff, particularly at the front desk, displayed a shocking lack of knowledge about insurance processes, which resulted in significant confusion and an outstanding balance I was never informed about.

During a recent visit, I was told I couldn't be seen without my insurance cards, despite having two insurances on file. This miscommunication turned my appointment into a frustrating ordeal, and I felt treated poorly by staff who were unhelpful and dismissive. The situation escalated to the point where Dr. Jones discharged me without a valid reason, despite my compliance as a patient.

I also witnessed disturbing practices regarding patient management and records, including incorrect billing statements and unprofessional conduct by the staff. I felt discriminated against and treated with a lack of respect.

This experience has left me feeling drained and in search of new medical care. I urge anyone considering this practice to be cautious and look elsewhere if they don't want to be treated horribly. I was threatened by the Doctor & staff for no reasons. I've never been treated so badly in my entire life by medical "unprofessionals" at Premier Pain & Spine. I was also denied of my medical records but the office sent records with my social security number on them via email. So unacceptable! The doctor left me without medicine for days & days. This place gets no stars from me.

BigTex 4547

Dr. Jones is an outstanding, compassionate, understanding physician. His staff are all very understanding and work well with the public. This office operates like a well oiled machine, so you have to do your part keep your appoints , and be respectful. You will get what you give with front-end staff. Overall, I give this office a 5 star rating they are outstanding in every aspect.

Lori Schulz

I have been a patient of Dr.Jones for about 3 years and I truly love him as a doctor. He is very caring and listens to what you have to say. We always have a good laugh when I'm there no matter how bad I'm feeling. His staff is also very caring and enjoyable to be around. I would just like to say "Thank You to each and everyone of them." God Bless You All !

Jellisa Heidenreich

Finding Dr.Jones and his staff has been a God send. They take the time and listen to you so you can receive the best care possible. Dr. Jones also has conversations outside of why you are there. He has taken the time to check on my son and family's well-being. I highly recommend this office if you want people who care and empathize with you and your situation and that also understands nobody hurts the same and every treatment plan will be different.

James Hudson

Very caring employees and the best doctor I have ever had since I broke my back 2 time's and after surgeries is still broke. Now don't think you will not be held accountable for keeping your medication safe and controlled. As they have a great method and if you think you can go in just to get you a narcotic for recreational purposes no. Dr.Jones is a very wise and caring man and a Godly man from what I can tell but he keeps a tight ship and I like that about them.. If you are looking for a place where you can go In and not fill like your just another junkie looking for your next high This place is the best. Thanks premiere for all you do to make me feel welcomed and safe.

Cyritta Gibson

Really Good and kind ppl work here!
Dr.Jones is amazing, The entire staff are very kind and caring ❤️ They truly care about your pain so if you are looking for a good Doctor, this is the place!

Rhonda Holcomb

Nice staff. Dr. Jones is nice and he takes he’s time with you to make sure that he’s doing everything that he can for you. I just went on 2/22/24 and saw the nurse practitioner this time and she was very nice. I really liked her very much also. Much more than the last one. This lady showed concern and compassion. She wasn’t as hateful as the last lady nurse practitioner that I saw. The one with darker hair. This time the nurse practitioner was a blonde haired woman and she was very nice and didn’t make me feel like I was just there for pills. I’ve been in pain management for about 15 years. It’s not where I want to be, but I have no choice in the matter. I have a lot of problems and a lot of pain from surgeries. Back, neck and leg problems. And Premier Pain and Spine has helped me so much. I highly recommend them to anyone.

LBT

Worse dr I’ve seen in my 25 years of being sick , and I’m 65 now , I saw him once ,2nd appointment he didn’t even come in to the exam room and I was dismissed , I had been treated at UAB for 25 years with no problems but this Dr . wanted me off a drug I had been on for 25 years without giving any tapering down as I was doing , per my dr who wrote the medicine. by not being tapered down it could easily have killed me or caused serious injury and seizures, , I called the Medical Board and have filed complaints with Medicare for charges that there was no way he could have performed, Good thing was Medicare did not approve those charges. Total disregard for my rights and health,